Return & Cancellation

At PEQVI, every product undergoes rigorous quality checks before dispatch to ensure it meets our performance and safety standards.
To maintain product integrity, we follow a No Refund and No Return Policy.

Exchanges (India Only)

We accept exchanges only within India if a product is found to be defective due to manufacturing issues.

Eligibility

• Exchange requests must be raised within 1 day of delivery.

• The product must be unused, in its original packaging, and in the same condition as delivered.

• A valid proof of purchase (invoice or order confirmation) is mandatory.

Refused Delivery / RTO: If a customer refuses to accept a prepaid order after it has been dispatched, or the order is returned to PEQVI due to the customer's refusal, non-availability, incorrect address, or failure to accept delivery, the shipment will be treated as Return to Origin (RTO) and not as a standard return. Any refund, where applicable, will be processed only after the product is received by PEQVI and inspected. The actual forward and return courier/shipping charges incurred by PEQVI, along with any reasonable cost of damage attributable to the customer, will be deducted from the applicable refundable amount.

How to Request an Exchange

1. Email info@pact.in with your order number and a clear description of the defect.

2. Attach photos or videos for verification.

3. Once approved, ship the product back to us as instructed.

4. After inspection and confirmation of a manufacturing defect, a replacement of the same product will be issued.

Non-Exchangeable Items

• Products damaged due to transit, mishandling, improper installation, or external factors

• Customized, clearance, or promotional products

• Orders delivered outside India